FAQ & Support

Global Connect is an AI-powered lead generation and marketing platform. We combine lead delivery, telemarketing, call center solutions, data services, and AI automation into one dashboard built for contractors, home service pros, and lead providers.

Pros and contractors who want verified leads and AI-powered tools to grow their business. Lead providers who want to monetize their traffic by selling to active buyers. Businesses that need telemarketing, call center, or data services.

We are based in Orlando, Florida and serve clients across the United States with 35+ active markets and growing.

No. While our lead marketplace is built for residential construction and home services, our telemarketing, call center, and data services support businesses across multiple industries.

We built the platform, not just the service. Everything runs through one dashboard with full transparency, AI automation, real-time analytics, and no middlemen.

Create your free account in under 2 minutes. No credit card required. Choose your plan and start receiving leads.

Leads are delivered in real time to your Global Connect dashboard. You also receive push notifications and email alerts. On Pro and Elite plans, AI can call or text the lead within seconds of delivery.

Yes. You control your lead criteria including service type, geographic radius, volume caps, and budget. The platform only delivers leads that match your settings.

Most pros receive their first matched lead within minutes of setting their criteria. The platform works in real time. There is no waiting period.

Yes. You can pause lead delivery anytime from your dashboard. Your subscription remains active but no new leads will be delivered until you resume.

The Global Connect dashboard is fully responsive and works on any device. You can manage leads, view analytics, and receive notifications from your phone or tablet.

Our AI makes outbound calls and sends SMS messages to leads within seconds of delivery. It can handle up to 20 simultaneous calls at once. The AI introduces your business, confirms homeowner interest, qualifies project details, follows up with leads who didn’t answer, and books appointments directly on your calendar. It works 24/7 including nights, weekends, and holidays with no commissions or per-call fees.

No. The AI’s conversation cannot be customized. It follows a predefined script and bases its responses on the information provided in the lead card.

It can work on its own or alongside live agents. Many users let the AI handle first contact and follow-ups, then step in for the close.

The AI can transfer the call or flag the lead for immediate manual follow-up, depending on your settings.

No. AI calls and SMS are included in your plan. No commissions, no hidden charges.

You add funds to your wallet and purchase leads individually as they come in. There are no prepaid credit packs or bundles. You only pay for the leads you want. Pro and Elite members get automatic discounts applied at the time of purchase.

Lead pricing varies by vertical, location, and demand. You can see the exact price of each lead before you purchase it. No hidden fees. Pro members save 10% and Elite members save 20% on every lead automatically.

Yes. You can upgrade or downgrade anytime from your dashboard. If you upgrade, the new features and discounts activate immediately. If you downgrade, the change takes effect at the start of your next billing cycle.

Unused AI calls do not roll over to the next month. Each billing cycle resets your allocation based on your plan. Elite members don’t need to worry since AI calls and SMS are unlimited.

No. There are no setup fees, no onboarding fees, and no hidden charges. The Free plan requires no payment at all.

We accept all major credit and debit cards. Wallet top-ups and subscription payments are processed securely through the platform.

We offer exclusive and semi-exclusive homeowner leads across all major residential construction verticals including roofing, solar, kitchen remodeling, bathroom remodeling, windows and doors, siding, HVAC, flooring, painting, ADU and additions, decks, and full home remodels.

We have a lead dispute process. If a lead doesn’t meet quality standards (wrong number, fake info, outside your area), you can request a review through the chat. If the dispute is approved, you’ll receive a credit.

Pro gives you 10% lead discounts, 50 AI calls and SMS, and CRM access. Elite gives you 20% discounts, unlimited AI calls and SMS, a dedicated account manager, priority support, and market exclusivity in your zone.

Provider payouts are based on lead vertical, volume, and quality. You receive a custom quote during onboarding with clear per-lead pricing and a reliable payout schedule.

You can connect via API, webhook, or upload CSVs directly through your Provider Dashboard. Most providers are fully connected within 24 hours of approval.

Leads must be exclusive or semi-exclusive, have verified contact info, and be generated through compliant, consent-based methods. TCPA compliance is mandatory.

Yes. Your Provider Dashboard shows delivery status, acceptance rates, earnings, and performance data in real time.

You will see the rejection reason in your dashboard along with quality scores. This data helps you optimize your campaigns.

Payout schedules are agreed during onboarding. Most providers are on weekly or biweekly payouts. No 60-day net terms.

Yes. We build custom packages that combine lead generation, telemarketing, call center support, data, and AI solutions based on what your business needs.

Yes. Whether you are in construction, real estate, home services, energy, or another sector, we tailor our services to match your industry.

Yes. We have English and Spanish speaking agents available, with additional languages on request.

No problem. We offer flexible short-term and long-term plans to fit your timeline and budget.

Yes. We use industry-standard encryption, secure hosting, and strict access controls. All data is stored in compliance with applicable privacy regulations.

Global Connect has a built-in CRM for Pro and Elite users. For external CRM needs, contact our team to discuss integration options. Our API also allows you to push lead data to your own systems.

Global Connect operates across the United States with 35+ active markets and growing. If your area is not covered yet, sign up and we will notify you as soon as we launch in your region.